secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). Unfortunately, expedited shipping is not available at this time. International Shipping Options. I sent a $125 emails blouse and got $4 and Lululemon leggings I paid $128 plus tax for I got $6 - Ive entailed 2x there is no phone number - this company is a fraud - I need to get my designer items back ASAP There is no disclosure no follow up and I havent even gotten the $12 mailed to me for the two items sold so far- I need file a claim w BBB, Desired outcome: You can contact thredUP at +1 617 575 9676. Desired outcome: Hi Indulekha ORDER #XHP741U5I5K9 Please reach out to pacsun@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. all you can do is to choose from a menu of questions and click on pre-typed answers. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I also made sure it was saved in my account. thredUP | An Online Consignment & Thrift Store Women Women Premium Premium Designer Designer Shorts Handbags Shoes Plus Maternity Juniors Tall Petite J.Crew Ann Taylor LOFT Lularoe BCBGMAXAZRIA Lululemon Athletica Talbots Free People Lilly Pulitzer Madewell View All Women's Brands Sweaters under $12 Shop Now New arrivals New with tags Revive Please reach out to oakandfort@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. Multiple items may be sent in one package, as long as the return slips are included. In these cases, we recommend establishing a mail forwarding address. In these cases, we recommend establishing a mail forwarding address. Confirm with your delivery provider to see if the package was held. If you make a purchase using a link on this page, Forbes may receive a commission on that sale. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. So frustrating! You won't want to miss out on all these new styles, with tons of dresses, jeans, jackets and coats, shoes and more great clothing at a discounted price. All Rights Reserved. Enjoy this Thredup coupon for 60% off during this limited time Thanksgiving event. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. If your order is arriving in multiple shipments, you may have different return windows. But to save even more, you can apply one our Thredup promo codes for up to an extra 50% off your order! Then they answered the first. Interesting that most of the bags that are missing are the very ones that had new items in them or really expensive items. Original shipping charge for returned items will not be refunded. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. Finito. Forbes editorial staff is not involved. thredUP Customer Support Rated Extremely Low. There's no charge for physical Clean Out Kits or digital labels and both are free to return. If you would like items that dont get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. The problem is that Thred up gave me Thred up store credit for the amount instead of returning it to my original payment credit card. Be sure to activate it here. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Desired outcome: Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Please reach out to oakandfort@thredUP.com with your order number to request a cancellation. With an Athleta. There is no one to hold these thieves accountable or get reimbursed for the items they claim would not sell. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPO.P account. If your order is arriving in multiple shipments, you may have different return windows. First-time shopper? Promotions and discounts will not be reimbursed Higher-end brands get you a higher percentage of the payout. You can see where your item is being shipped from in the Shipping Location section of the item details page. PacSun credit is store credit and can be used to purchase any items in store or online atpacsun.com. Otherwise, there is a flat shipping fee of $5.99. You will get notifications when we receive your bag, when your items are processed, and when you receive your Madewell e-Gift Card. Type in your activation code (bag number) or the tracking number for your kit on the activation page. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. . You can drop your bag or box off at any USPS or FedEx location. Thank you! thredUP's Return Policy After it is received, it will take up to four weeks to process. It takes approximately 1-2 business days to process your order. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Some value brands are ineligible for a payout, but you can still send them in. One shirt had scrapes another had outright tares. Refund Requirements: Unfortunately, expedited shipping is not available at this time. My order was delivered, but on the threadup site it still shows as 'in transit'. Orders shipped within the 48 contiguous United States: We only accept online returns forMadewell Forever items at this time. Each item has a 14-day return window. thredUP Buying (and wearing!) Yes. ThredUp offers free shipping only on orders over $79. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). Step 3: Buy ThredUP Products from the Official Website. In these cases, we recommend establishing amail forwarding address. The Standard Clean-Out Kit means you earn cash or credit for accepted women's and kids' items in the bag. There's no limit on the number of packages you can send, and packages can weigh up to 70 lbs. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Only customers shipping to the 48 contiguous US states will have access to the pre-paid, pre-addressed shipping return label. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to athleta@thredup.com. This has been over a week ago so I went through the process of contacting them again and was told that I had to keep waiting to hear from them. To update your shipping address, visit the My Account Details section of your Account tab. Thanks for all help, There's no charge for physical Clean Out Kits or digital labels and both are free to return. Funds converted to gift card without my knowledge. Once shipped, you should receive it in 3-8 business days. The refund will be credited to your original payment method. From here, you can save your current shipping address to make any adjustments for future orders. Please note that all PO.P Second Hand customer service questions will be handled via this email. What items can I send in a Clean Out Kit? Have a Clean Out Kit from a store? Now Sept. 21, 2022 I am attempting to use the store credit and says my account has been banned. If the estimated delivery time frame for your package has passed, please contact oakandfort@thredUP.com with your order number, and well be happy to track your package. All you have to do is send your items back in the mail, and you can expect a refund within 5-7 business days, depending on the original payment method. There's no charge for physical Clean Out Kits or digital labels and both are free to return. If the estimated delivery time frame for your package has passed, please contact verabradley@thredUP.com. All returns must be postmarked within 14 days from the date of delivery of an item. Once an order has been processed, the shipping address cannot be changed. Youll receive an email confirmation once your kit is activated. Version: c03ebd2ad6623f461d4f2dacf3f90403fc56c4ea Build Mode: production . We only accept online returns forAthleta Preloved items at this time. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. [protected]; [protected]@aol.com With the app, you can have access to exclusive Thredup promos and Thredup sales right in the palm of your hand. Then it . Schedule pickup online, leave your packages on your doorstep, and your mail carrier will pick them up during regular mail delivery. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. After it is received, it will take up to four weeks to process. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. With the Rescue Box, you can enter in your sense of style and get a personalized box sent directly to your door. Purchases on Madewell Forever do not count towards your loyalty points. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Click Activate a Kit and youll be redirected to an activation page. There is no time period in which you have to spend yourPO.P credit as it has no expiration date. Madewell credit is store credit and can be used to purchase any items in store or online at Madewell.com or via the Madewell app. My Hunter boots were not even listed, they were stolen the minute they arrived. I believe this is just a fraudulent scam. With aNATION LTD Clean Out Kit, youll also earn an extra 15% bonus on your payout! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP Customer Service. Click Activate a Kit and youll be redirected to an activation page. I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number, ThredUp terminated my account out of the blue for an order that I disputed in a prior bank account. The Thredup return policy allows you to return your unwanted items within 14 days of receiving your order. Please email us atpacsun@thredup.com with your bag number or kit tracking number and well activate the kit for you. They are VERY rude and dismissive when you try to ask about anything. Please reach out to madewellforever@thredup.com to see if an update to your shipping address is possible make sure to include your order number and new address. Original shipping charge is not refunded when returning items This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Please email us atpop-support@thredup.com with your bag number or kit tracking number and well activate the kit for you. I paid close to twenty dollars for these leggings and to have them come in this condition when they were listed as excellent is beyond me. Any unaccepted items (the things thredUP wouldn't be able to sell on-site) are shipped back to you (for $10.99) or responsibly recycled, according to the company. until it's delivered, i cannot generate a return request. Thank you for reaching out! Unfortunately, expedited shipping is not available at this time. But I would not have bought them knowing this. I want my items returned or paid the equivalent of what I lost because of their inability to handle incoming merchandise. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. ThredUp Inc. was incorporated in 2009 and is headquartered in Oakland, California. in someones cart) does not count toward its 30 day listing timeframe. polarnopyretusa.com. Can I return items at thredUP? back to All Rights Reserved. There is no phone number anywhere for Thred up. My name is Kathryn Goodfellow-78 Prospect Ave., Norwood, Mass. Free up space in your closet by filling any box or bag with gently used items you no longer wear, need, or love. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Madewell is partnering with thredUP to let customers earn shopping credit for their gently used clothes. In these cases, we recommend establishing amail forwarding address. Once your kit is processed, youll receive Athleta credits for listed items within 7-14 days. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Have a Clean Out Kit from a store or online purchase? The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Drop your package off at any USPS or FedEx location. Please email madewellforever@thredup.com with your Order Number, and we will take it from there! If you want to shop second-hand clothing online but don't know where to start, why not try a Thredup Rescue Box? And its funny they don't accept some items that are new while they send me stuff that has been torn or cut with sizors. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office. Higher-end brands get you a higher percentage of the payout. All items are subject to a $1.99 restocking fee We found clear and detailed contact information for thredUP. Unfortunately, expedited shipping is not available at this time. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Note that a shipping return fee of $5.99 will be deducted from your refund. All orders are subject to a $5.99 shipping fee per distribution center shipped from. To qualify for a refund, all items must be in the same condition in which you received them The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Note that a shipping return fee of $5.99 will be deducted from your refund. Total scam. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Yes. Provide your existing PacSun account email to help avoid delays in receiving your credit from PacSun. Yes. I sent emails and was told I would have to wait 7-10 days for a response. Get a D&B Hoovers Free Trial. I second your complaint, I would like to talk with a customer service person. If you choose Return Assurance, those fees will be automatically deducted from any earnings. By making it easy to buy and sell secondhand, thredUP has become one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories. I would love my refund but more I would like to see this company shut down for fraud. (See attached photo) Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. Once an order has been placed, we cannot change the chosen payment method. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourAthleta account. It takes approximately 1-2 business days to process your order. Have limited signs of wear, including pilling, fading and shrinkage. Reach out to us atoakandfort@thredup.com. Have no damage, such as missing parts, rips, stains and odors. Note the $20 savings does not apply to Madewell Forever items.*. Lo and behold when they finally processed my box after 3-4 months of waiting, the Burberry Have contacted them several times about sending my stuff back In these cases, we recommend establishing a mail forwarding address. This can provide reassurance to potential customers seeking quality products or services. Multiple items may be sent in one package, as long as the return slips are included. You can earn 4%- 56% of the estimated resale value of the accepted items per kit. Once processed, it may take your bank up to 7 business days to credit the refund to your account. If your order is arriving in multiple shipments, you may have different return windows. There is no time period in which you have to spend your Vera Bradley credit as they have no expiration date. Be sure to activate it here. View a complete list of eligible items here. Monise S. Reach out to us at madewellforever@thredup.com. ThredUP has no customer service phone number and if you click on Chat and Email on their site, Chat never opens. There is no time period in which you have to spend your Madewell credit as they have no expiration date. See a list of ineligible brands here. Please note that changes made to your shipping address will not apply to orders already placed. We do not have access to detailed information, but the reasons provided were: Drop your package off at any USPS or FedEx location. I have tried messenger, chat, emails, nothing. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pop-support@thredup.com. Multiple items may be sent in one package, as long as the return slips are included. We conducted a search on social media and found several negative reviews related to thredUP. Find a store near you. Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items. You can see where your item is being shipped from in the Shipping Location section of the item details page. I was issued a store credit, not a refund. If you decide an item isn't the right fit for you, visit our returns page to process your request. Press the space key then arrow keys to make a selection. Once an order has been processed, the shipping address cannot be changed. If you have additional questions, reach out to madewellforever@thredup.com for support. Now can't get a response at all. Return # 5043206 Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. thredUPis transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Oh, and I wont be refunded for shipping, that will be deducted, so its cost me around $15 to try on some shoes, one defective pair. This site states numerous clean out bags that I've sent using their prepaid labels has never been received, and when I follow up with them, they state I should insure them, but the postal clerks tell me that that shouldn't be necessary for these type of prepaid shipping labels. I wanted to talk to a service agent about this and have tried contacting them multiple times. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to madewellforever@thredup.com. Media & Partnerships media@thredup.com They were able to track the order but there is no refund or return record.. You will receive a notification from thredUP when your items are processed. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. It's that simple, so just follow this 3-step process and enjoy your ThredUP online shopping spree! You can request a refund if your item is in the same condition in which you received it. This complaint was posted by a verified customer.