They install home solar panels in a number of states across the country. /BBox [0 0 79.747 17.334] Review for ADT Solar (formerly Sunpro Solar) Office location: 108 Kelly Rd, Niceville FL, 32578 03/07/2022 Got Screwed by Sunpro/adt Pensacola, FL SCAM Sunpro/ADT scammed my elderly parents. Our lawyers can help if youve had a problem with SunPro. They also stated that the earliest they could send a tech was 3 weeks. This has led to a decrease in public trust in the solar energy industry. Our system itself seemed to work for the first few months and now we are getting bills from our electric company in excess of $350 per month. Keith and Alice Hughes Plus their referral program is amazing and they keep you up to date through the entire process. Installation was quick without any problems. << stream Ripoff Report Needs Your Help! I feel that ADT solar was responsive to my needs and acted heroically when unforeseen problems arose. /Contents [25 0 R 26 0 R 27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R] Get A Free Quote Already a customer? Register your phone number on the national do not call registry list. << We develop digital tools and provide helpful information for your everyday life. I turned the whole mess over to ADT customer relations. ADT Solar announced in September 2020 that it became the first solar contractor in the U.S. to install LG NeON 355 watt solar panels, a new solar panel offered by LG. It's important to note that reviews can be influenced by a number of factors, including the sales person that someone interacted with and where they were at in the process when they left the review. >> Understand how solar companies determine the possible savings. Using solar power as a supplement or replacement for conventional electricity has become popular over the years, particularly in residential neighborhoods. My sales Rep promises me that they would install it for me at no extra charge if I would have decided to go with them. ADT chose to partner with Sunpro because they share our commitment to exceptional customer service. Expect a call from an ADT Security Specialist as soon as possible. You may be able to sueor you may have to go to arbitrationbut either way, our lawyers can help you if youre having issues with them. Solar panels help you use sunlight to power your home. It took over 6 month for ADT to send out an electrician then they said they needed to raise the price. /MK 13 0 R 11.3 miles away from Sunpro Solar. Worst customer service ever! How Much Does Ethernet Installation Cost? I worked with Gage Mueller and had a terrific experience. Stop unwanted calls and get the caller id for an unknown number. This means earning your trust through transparent reviews and having the data to back up our ratings and recommendations. What they left out was that amount does not come all in the first year. In some areas, you can get rebates and tax credits. Can't get them to call me back or fix anything. endobj William I'm like that is a whole month of me paying for something I'm not even using what is the going on?? (JG) Subscribe to Justia's Free Newsletters featuring . SunPro's solar panel system and installation generally range from $11,000 to $33,000. /Tx BMC And most states also allow you to sue for fraud or other unlawful conduct. Before commenting, please review our comment policy. We offer flexible financing options. They work by absorbing sunlight and releasing electrons. Start with our list of. endobj If youre tired of being called by solar robocallers and cold calls, you can take action by following the steps above. unsolicited advertising? | Los Lunas, New Mexico We have physical offices to meet you in California and Georgia. Greet customers warmly and ascertain problem or reason for calling. This will hurt their business reputation and make it harder to gain clients in the future. /Length 90 While it is economically smarter to go solar sooner than later, you still have throughout 2019 to get the maximum tax credit for going solar. A perfect example is that one section of the solar panels was not working so I called to see what could be done. This app lets you earn money by referring your friends to ADTs solar or roofing services. ET /V (0) << I wanna get out of this. Brands include LG, Enphase, Outback Power and Unirac. /PDFDocEncoding 34 0 R ADT sales representative said there will be no problem proceeding so I signed the contract. I will agree with a lot of the other reviewers that said this company employs a bunch of liars! 5. /Subtype /XML >> Let the community give you an assessment of the trustworthiness of a missed call. A Customer Relations agent will be reaching out to you to discuss your concerns further. There are significant upfront solar panel installation costs, which could mean you need some financing. We paid for our system outright ($59K+) and the Enphase system has NEVER worked. /Type /Catalog Its location on this page may change next time you visit. If your referral chooses solar services with ADT Solar, you receive an additional $1,000. ADT Solar is a reputable solar panel installer that offers comprehensive customer service and reliable installation. The company provides monocrystalline solar panels produced by popular brands, including Panasonic. BBB Business Profiles generally cover a three-year reporting period. 2023 Forbes Media LLC. Also verify they arrived in a legitimate energy utility company vehicle is also a good way to distinguish real or fake. Guaranteed production for 25 years. /ZaDb 38 0 R Think about how hard it will probably be to get them to come do warranty work if my panels fail in a few yearsif I ever even get a chance to use the other half..BOTTOM LINE = STAY AWAY FROM ADT SOLAR. /S /JavaScript They also state that if you receive an unwanted call after 31 days from registering on the do not call registry, you can report it here. The funny part is that the conversation is recorded and stored for your listening enjoyment. >> /HeBo 35 0 R This started maybe two weeks ago. x+ | I recently activated by ADT Solar array (last week of Nov 2022). The panels were installed in December and electrician hooked up in January. They also guaranteed me that I wouldn't have to pay on the loan until I was up and operational which was FALSE. On March 19, 2023 my husband died. want[s] me to give [it] $3,000. Some homeowners will lease solar equipment, but those who do cannot claim any tax credits or incentives. One of the best decision I've made. >> >> /Kids [50 0 R 14 0 R] To clarify, the Federal Investment Tax Credit is still at its maximum 30% throughout 2019 before it steps down to 26% in 2020. The number of solar panels required to run a home depends on factors such as electrical usage and your homes infrastructure. 26 0 obj They also guaranteed me that I wouldnt have to pay on the loan until I was up and operational which was FALSE. SunPro Solar started in 2008 just as solar started to take off. Consider us the spray foam insulation . If youre thinking youre going to save a few hundred bucks every month and you dont, thats a big differenceand you probably wouldnt have gone to the trouble to install the panels on your roof in the first place. 23 0 obj 10 0 obj My husband and I have made repeated calls to customer service and have also sent text messages with our so called "Account Manager" who by the way is probably a computer because she never answers the text messages, and we have received absolutely NOTHING from them. With Sunpro Solar I purchased the Tesla Battery for the house. 13 0 obj I've been calling and trying to just get someone to come fix them for OVER A YEAR.A YEAR. >> These are endemic in the industry, in part due to the complicated requirements for connecting to the grid. If you have provided contact information, we may reach out to you for more information. The only silver lining in this whole situation is that my insurance was able to take care of it. /DA (/Helv 10 Tf 0 g) How many solar panels does it take to run a house? << Battery backups can keep home systems running during power outages, which is especially important if the residents have health equipment that needs to run. /AcroForm << Ripoff Report on: Sunpro solar - Sunpro they only lie to make a sale kansas wichita. ADT customer service is one of the worse customer services I have ever encountered. As soon as they get your money? /Filter /FlateDecode You can register by visiting this website, or you can register by calling 1-888-382-1222. This is a multi-location business. Signed by Judge James S. Moody, Jr on 9/23/2021. We know its annoying and disruptive to get a call from a unknown number and answer it. /Parent 5 0 R Even if that works out, we still have a bunch of equipment and holes in the stucco of our house! International Association of Better Business Bureaus. The company is available in 22 states nationwide. I signed contract with ADT Solar on Feb to add solar panels before new metering NEM2.0 starts in California. Great product and Installation. An error occurred when trying to submit the form. SunPro Solar is one of the most successful solar panel installers around and the ADT company acquisition further solidifies the business as a premier installer. GABRIELA BONILLA BONILLA LAW FIRM ORLANDO SCAM POSTING FOR A FAMILY MEMBER SCAM ARTIST STOLEN RETAINER HIDDEN FEES SCAM WORST FAMILY LAW LAWYER EXCESSIVE BILLING ORLANDO FLORIDA They then charged me thousands of dollars to have the panels taken off and put back up. | Espanola, New Mexico /Resources 55 0 R If you've gotten solar panels installed by SunPro and feel like you didn't get what you were promised, call us at 657-845-3100, or e-mail us at contact@kneuppercovey.com. >> ADT Solar offers the ADT Solar Referral app. My wife and I are on a fixed income. 4.4. No quality control. With repeat offenders, they can be blocked by going to your recent call list by accessing your phone app. /Ff 12582912 7 16 comments Best Add a Comment Sincerely, Nathan Digital Manager JH Jenny H 1 review CA Apr 26, 2022 Do Not Contact this company Do Not Contact this company, they will harass you every day! 21 0 obj The average U.S. household uses around 11,000 kWh of electricity per year, according to the U.S. Energy Information Administration, so youll have to decide if you want to try to completely power your home with solar energy or just part of it. | 04/19/2023. SunPro Solar is one of the most successful solar panel installers around and the ADT company acquisition further solidifies the business as a premier installer. ADT Solar offers a 25-year power production guarantee with its solar energy installations, which legally protects customers in case the solar panels dont perform as expected. This feature automatically silences all calls from numbers that are not in your contacts list.. Monocrystalline solar panels feature efficiency rates around 1520% and average a lifespan of 2540 years. 4. So, my overall Rating for the company is (1 * star) and DO NOT RECCOMMEND THIS COMPANY AT ALL!! Kathy Kuhns /Length 10 If the complaint is valid and approved, the complaint will be publicly available on their profile and negatively affect their business score. /F2 53 0 R You put the ** together. Expect a call from an ADT Security Specialist as soon as possible. The company's pricing may vary and it depends on a number of factors, including consumer location, energy requirements, solar system size, and preferred solar equipment, among others. /Parent 19 0 R The acquisition will result in a new nationwide solar brand . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. | 04/13/2023. Not entirely bad, but I cant recommend this company. I planned on using the tax credit for 2022 taxes. /Type /Pages Many people think twice about going solar despite knowing how the benefits can improve their life in order to avoid being hassled or burned. Installation was efficient and Im seeing anticipated savings on my electric bill. /DA (/Helv 0 Tf 0 g ) . If panels are damaged, customers are covered by the 25-year guarantee and will not pay for repairs. Once the company installs the panels and the city utility installs the net meter, the system starts producing power right away. What problems do consumers report with SunPro Solar? Later I had a roof inspection done due to some shingles on the front side of my house that needed to be nailed back down. Also, scammers may utilize text messaging and mobile apps to demand or collect payment. There are many reports of pop-up solar companies that come up out of nowhere, offer subpar panels, do the installation poorly, and go out of business. Heres a sample of the companys BBB customer reviews: We had a very good experience with Sunpro. 2023 ADT. 4.5/5. ADT Solar systems come with a 25-year labor guarantee, 25-year power production guarantee, 25-year panel module performance guarantee and 25-year Enphase microinverters guarantees. The company has racked up a number of Better Business Bureau complaints, and our lawyers are experienced with helping consumers whove been treated badly by solar installers. endobj ADT is set to acquire Sunpro Solar at the end of 2021. /DR 3 0 R All rights reserved. We still do not have working panels. The contract estimated that the approximate completion date for the work would be between 30 and 120 days (one to four months). Learn about our Methodology of the SR Expert Rating System. /Kids [48 0 R 49 0 R] Over a year ago almost 2 I purchased solar panels for $58,000. >> | 04/23/2023. We will have to add the payoff to the price of the house, even after being informed the house will not sell for enough to cover the mortgage and this loan. ADT Solar provides 100% in-house repair and maintenance of its systems. stream I have lots of pictures and recordings and will wait to publish a very long and detailed review as soon as the job is completed. stream Obviously thats a big problem if it happens to youyoud be paying both your electric bill and the bill for a nonexistent solar power system. 5. 3. None. DONT BELIEVE ANYTHING THEY TELL YOU AND DO NOT USE THEM TO GET YOUR SOLAR. One customer said: We were also told a crew would fix the damaged roof the following week. We provide both traditional and innovative insulation solutions with advanced products and installation services, exceptional service, know-how, and technology. << ADT Solar appears to be highly responsive to customer complaints on the BBB site. This leaves the customer without a workmanship warranty and a BIG headache. Just one example is a consumer who complained as follows to the BBB: We had solar panels installed in April and still waiting for panels to be fully functional. /Metadata 8 0 R I pay $1,440 A MONTH for my panels. | Douglas, Georgia /Parent 5 0 R /Rotate 0 ADT Solar doesnt outsource to other contractors for repair and maintenance of its solar arrays, and all systems come with 24/7 online monitoring. | Harlingen, Texas only to hear a pushy aggressive sales person or spam robo-caller trying to hassle you into buying a solar energy system. Dave The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. The company maintains a customer contact department which often answers my questions immediately as they track progress of my job. endobj /Count 9 Database of State Incentives for Renewables & Efficiency, Namaste Solar Review: Services and Accreditation, Solar panels, battery backup, installation, Solar panel installation, battery backup, installation, maintenance, 25-year power production, panel, inverter, and labor warranty, Buy, finance, lease, power purchase agreement, A 25-year labor warranty that covers the efficiency and parts of your solar panel system. Its transparent purchasing options and A+ rating from the BBB make ADT Solar a trusted provider for homeowners looking into solar. They said our tax credit would offset this payment. and figure out what matters most to you with a solar company. Through the experience the designer was very responsive to my requests for changes. If you default on your solar loan payments, the lender can repossess the solar equipment. /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] endobj /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R 44 0 R 45 0 R 46 0 R 47 0 R] ADT Solar is a solar energy company that offers grid-tied solar panel system installation in 22 states. The representative with whom I spoke assured me that the additional panels I requested would be installed within a few weeks of initial payment. 14 0 obj If a company promises you something and doesnt deliver, thats false advertisingand you can also sue for breach of warranty when a company claims its product will do something and wont fix it. But were available 24/7. /JS (AFSimple_Calculate\("SUM", new Array \("Service Fee", "Travel Fee"\)\);) 105. Since that time, the company has become one of the biggest residential solar installers and one of the most respected. This rating is based on the BBBs understanding of how the company handles customer complaints. /TimesNewRoman 37 0 R BBB Business Profiles are subject to change at any time. /Kids [17 0 R 18 0 R 19 0 R 20 0 R] << At ADT, were all about keeping you protected. You only pay for the electricity not produced by your system, and any excess power will be sent back to the city grid. ADT Solar currently offers its services in the following 21 states: Arizona, Arkansas, California, Florida, Georgia, Illinois, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nebraska, Nevada, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, and Virginia. Many customers praise ADT Solar for its quick installations and response times, but other customers point to ADTs acquisition of the company leading to spam calls. The company completed its acquisition of Sunpro in December 2021 and rebranded to ADT Solar. My review starts with SunPro Solar and moves into ADT Solar. Reverse Phone Number Lookup. Need to find a different location? Homes with solar typically have a five kW system. Block the phone number on your cell phone. /Count 14 DO NOT USE THEM!!! >> Now you can come to a single company to find solutions that can help you become more protected, connected and in control of your home, and how you and your family live every day. How Much Does A Home Security System Cost. Shady data sharing and promotional tactics break the laws in place for appropriate phone solicitation. Kelly J. A score we give a solar company out of 100 based on 13 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies. Find a solar panel installer today! 5) Damaged roof. We know its annoying and disruptive to get a call from a unknown number and answer it, in this post I will show you what steps you can take on your side to end these solar spam calls once and for all. The company installed the panels and had electricity reran while my Dad was in ICU and unfortunately never came home. | 04/16/2023. There was no hard copy of a contract, all digital. Recognize Spam Calls (Ping Calls, Robocalls) with the phone number reverse search / caller id lookup. The installation was conducted by a very friendly, efficient team, who installed 40 panels, set the control box and wired into our breaker panel in less than a day. The only reason that I gave 1 star is because I had to to write the review. ADT Solar appears to be highly responsive to customer complaints on the BBB site. So, I had to pay for my electricity bill along with the solar panel payment. No payments have been sent since my Dad passed before they were working for him to even enjoy the savings they promised. Get a Quote 1.66/5 Average of 389 Customer Reviews Customer. With a warranty, ADT Solar also covers labor, panels and inverters. They simply want to push you off and not fix the problem! /FormType 1 New areas/regions may be added. 6. Please note that some reviewers refer to ADT Solar by its former name, Sunpro Solar. This solar company also stands out for its consultation process, panel design and installation. Have a question or issue? ADT Solar also installs Tesla Powerwall energy storage and solar batteries to provide power through the night and help you avoid electrical surge prices. Antonio v. Sunpro Solar, Llc - 1:18cv422 Maintain a positive, empathetic and professional attitude toward customers at all times. We don't charge to evaluate cases, and you may have a legal claim. We live in Central Iowa and it's looking . In this post I will show you what steps you can take on your side to stop these solar telemarketing calls once and for all. It is important to research solar companies that have been business for several years to avoid being stuck with a company that will not last the length of the warranty and offer high quality panelsthat are highly efficient. endobj ADT solar is a complete joke. ADT Solar offers a Price Protection Guarantee to refund the difference of a lower quote from another company if that company offers equal products and benefits. 4 months later Venturer (Sunpro advocate?) *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. /N 24 0 R Gage is more than capable, the installers were excellent. Worse financial mistake weve ever made! Having a cellphone has its positives and negatives. On their page they state that registering your phone is free and after your register, other types of organizations may still call you, such as charities, political groups, debt collectors and surveys. My Dad, who was terminally ill, was talked into signing a 38k agreement to add panels to his house. Dean Signed up for installation with ADT Solar June 2022. We are the platform & your community against unwanted spam callers. /MediaBox [0 0 612 792] Commissions do not affect our editors' opinions or evaluations. >> ADT Solar offers comprehensive warranties and system monitoring to help support customers once their solar energy system is installed. This company preys on the disadvantaged and elderly. << A link has directed you to this review. What's crazier is that just about everybody in my local area is having the same issue. First, we provide paid placements to advertisers to present their offers. If they get a new roof, you receive $500. I dont think Venturer knew that Sunpro had recently been [acquired] by ADT Systems. Cindy. As you dig deeper, youll want to take a closer look at these things: Around 20 to 25 solar panels are needed to completely power a home using solar energy. This profile has not been claimed by the company. It can get your system up and running in several weeks. SunPro Representative guaranteed that we would not pay anything above our monthly electrical bill amount for a monthly loan payment. Battery backup ability is based on system size and usage. In the solar industry, many telemarketers employ certain tactics to get an impulse reaction out of you. The app we have doesnt have the same numbers ADT solar has. Please download the PDF to view it: Download PDF. Thank you. The entire operation went south. Finding a solar company means doing thorough research. n endobj The company also accepts solar loans from banks and credit unions. Not only do you receive the most efficient type of solar panel on the market, but you receive panels produced by one of the most recognizable names in electronics. The positive is being able to communicate instantly at demand and have instant information at your fingertips. 3 0 obj DONATE NOW! My letters were either ignored, or resulted in unsatisfactory responses. /Pages 5 0 R Solar Ray. Was lead to believe it would be a 3 to 4 month process. 190747, CA Bar No. endobj Net metering works slightly differently depending on location. Pushy, aggressive solar salesmen lower the value of solar. We focus on consumer protection, and weve dealt with scammy solar companies before. See reviews below to learn more or submit your own review. Some customers have reported damage to the roof after SunPro Solar came out to install the panelsand that they couldnt get the company to come back and fix it. /Type /Pages 7 months. I tried calling their customer support and was transferred from rep to rep as they did not have a clue of what was going on with my project. By clicking the 'Get a Free Quote' button below, I agree that an ADT specialist may contact me via text messages or phone calls to the phone number provided by me using automated technology about ADT offers and consent is not required to make a purchase.