But now when I look at other websites, its obvious Ssense has a much more intimate feel. MatchesFashion reported about $280 million in revenue for the year ending in . . Log in to your SSENSE account Click on the Order History tab on the left-hand side Under Modify, select the subject of your request Fill out the contact form and send us your request Please contact our Customer Care team if you do not have an SSENSE account and would like to make changes to an existing order. If you receive one of the following error messages while attempting to check out, please refer to the instructions below: Contact your bank so they may authorize the transaction. In a competitive landscape of e-commerce sites, one has become the first word for a younger generation of online shoppers. To find out more, please visit our Privacy Policy. Transaction cannot be processed, contact Customer Care. They know they have style.. Founded in 2003 and headquartered in Montreal, Quebec, Canada, SSENSE is an e-commerce fashion platform. Keep track of current orders and view previous purchases, Request a return directly through your account; no phone calls or e-mail requests necessary, Conveniently place orders; all billing and shipping information is saved, Sign up for the SSENSE newsletter in order to stay abreast of new arrivals, enjoy our top-tier editorial content, and get a heads up on upcoming sales, Click on the Order History tab on the left-hand side, Under Modify, select the subject of your request, Fill out the contact form and send us your request, Under Status, the order will be marked as either Received, In Process or Shipped. This can be used on both water and salt stains. Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. It's too bad as they have nice curation. Merchandise must be returned in its original packaging, and in unworn, saleable condition. After reading this SSENSE review, if you still left with some questions or queries then you can feel free to contact SSENSE Customer Care anytime. There is a delay with UPS or USPS and we are working to resolve it. The prices listed on individual product pages are calculated based on the location you are shopping from. It was a long-term investment that has clearly paid off.. These restrictions include the following: A single contract or order addressed to a same individual that exceeds US$800, cannot be split into more than one shipment to avoid the payment of duties and taxes; Individual orders addressed to a same individual that are consolidated by the shipper or carrier on a single bill of lading (B/L) or air waybill (AWB) will be treated as a single shipment and will not be entitled to Section 321 treatment if the total value exceeds US$800; and. Checking Your Order Status To verify an order's status: Log in to your SSENSE account. If they still refuse to issue a refund, then go ahead with the chargeback. It contributes to several social and. These natural imperfections make every piece original and exclusive to you. This is why shipments do not include a return slip inside the box. ssense order put on hold? Modifying or cancelling an order is always possible so long as it has not yet been packed or shipped. Our growth is a result of our having two strong approaches the art of it and the science of it, said Krishna Nikhil, the chief merchandising and marketing officer. Patent leather is a coated leather with a glossy varnished surface. Now, nearly two decades after the company was founded, Ssense has become a destination for Gen Z and millennial consumers of designer clothing and footwear. Unfortunately, sometimes inaccuracies and errors may occur that affect your order. Powered by TrackingMore To find out more and learn how to opt out, please visit our Intuition is not just I feel like doing it., The only time Mr. Atallah seems to have acted solely on gut feelings is when he named the company. Having discovered that high margins could be made selling designer brands like Diesel, Mr. Atallah asked his father for a small loan and enlisted his two brothers to join the operation. Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). If you placed an order on drop day, you may just start getting your order processed or it may be in FedEx hands in transit, one of the two. 1 If you ever need to change the order status from php here is how to do it. Sign up for the SSENSE newsletter in order to stay abreast of new arrivals, enjoy our top-tier editorial content, and get a heads up on upcoming sales. In 2018, it bought Polyvore, a fashion mood board app, once worth a reported $200 million, and promptly shut it down. SSENSE (pronounced [es-u Each item is styled with editorial precision, usually on flinty-faced models, like the kind you may find meandering through Dimes Square in New York City, against open white backgrounds. Find below other similar stores for which you can check the status of your order. It may not display this or other websites correctly. How do you print labels? SSENSE does not only sell clothing but also offers products such as fashion . To find out more, please visit our Privacy Policy. Wearing purple Salomon sneakers and a gray mohair sweater, he spoke softly and evenly as sales associates trickled into the building, a cold space punctuated by a minimalist steel lighting system and black sandblasted concrete walls (a hue customized to Mr. Atallahs exacting standards). Our phone lines are open from Monday to Friday, 9AM to 5PM EST. If you have received your order confirmation and have any concerns, please contact. Consumers satisfied with SSENSE most frequently mention fast delivery, perfect condition and free shipping.SSENSE ranks 3rdamong Designer Clothessites. Knowing the whereabouts of your package, its expected delivery date, and, Click-and-Ship is one of many services the United States Postal Service (USPS) provides to assist customers with their shipping requirements. Indicated below are general care instructions according to fabric. When I do get through and set a call back because it's a 2 hour wait, I never get . Guest Orders: If an order was placed using the guest check out option, please create an SSENSE account to request and manage the return yourself. Did you find it helpful? Once an order has been placed, the funds allocated for that purchase will be temporarily on hold -- this is the standard pre-authorization period. 29 April. I've ordered a lot from this company and always had good service. Our 24/7 Customer Care team will help facilitate any changes before the order enters the shipping queue. Keep up to date on the current status of your package, any unexpected delays, and delivery information from your courier. I don't think not getting a box makes a bag defective, but I do understand some people want the whole unboxing experience (but I mean, if I was saving $500 off the RRP at, SSense is currently under some big time scrutiny for their shipping and warehouse issues. Help us improve this article with your feedback. 4. This is a story about immigrants with zero experience or knowledge about fashion, having to learn everything from scratch, Mr. Atallah said one recent morning as he sat in a quiet nook of his retail store. The Our chat agents are available 24 hours a day, 7 days a week. All personal information shared with SSENSE when placing an order is handled in accordance to our privacy policy available here. The new category is a mix of high-end furniture including Tom Sachss X-chairs, which cost $12,500 each and designer childrens wear, personal electronics and a pet clothing category featuring designs by Ms. Serre and Heron Preston. Charles de Brabant, the executive director of the School of Retail Management at McGill University in Montreal, said that Ssenses relentless attention on its audience sets it apart from competitors like Farfetch and Net-a-Porter. Customers who have purchased dog accessories from SSENSE, including but not limited to collars, harnesses and leashes, acknowledge that SSENSE shall not be liable or responsible to any person, pet or entity for loss or damage caused, or alleged to have been caused, directly or indirectly by or from the products, information or ideas contained, suggested or referenced in any of our material, packaging or website. By placing an order, you agree that you are at least 18 years old, that all details you provide to SSENSE are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds in your method of payment to cover the cost of the order. What is the estimated delivery time for a UPS package? Common reasons that your package might be on HOLD include: 1. order. Ssense There were no uncorked bottles or public victory laps. Anyone else facing the same issue? I would create these huge lines at the post office, he said. In most cases orders are placed on hold when we are unable to confirm whether the artwork has reached the customer, and the estimated time of arrival (ETA) set by the artist has passed. If you just placed an order it should be Ssense normal, rather quick now. How do I contact Ssense customer service? Item prices may vary depending on the country and region the order is being shipped to, as well as the currency being used to pay for the item(s). SSENSE contact info: Phone number: (305) 695-9380 Website: www.ssense.com What does SSENSE do? Another example of Mr. Atallahs outsider approach is his fixation on data and systematized thinking in an industry the fashion world renowned for its volatility. JavaScript is disabled. For dried stains, rub with a kneaded eraser or emery board. Purchase any full-price item and spend $100 or more to receive free express shipping at SSENSE. In this case, you and SSENSE will not be bound by your original order and, unless you and SSENSE agree otherwise, your order will be cancelled, with any payment you made for your ordered goods refunded, and there will be no contract resulting from your order. to bear natural imperfections and irregularities. Ssense is an online marketplace that purchases luxury brand clothing and accessories and sells them to the public. If you do not wish to create an SSENSE account, you can contact our Customer Care team for assistance in modifying the order. This e-mail acts as an invoice and includes your order number. I was like, Wow, I want to do that, he said. All new orders that have been paid for will have a status of "Awaiting Fulfillment" (physical products) or "Completed" (digital products), but this can vary based on the payment gateway and method used.. Pre-orders (which can also be used for back orders) use the same statuses listed here to represent if the order . The platform offers over 70,000 items . Ssense said that its most immediate use for that investment was filling more than 400 new jobs within the next year. How do you ship it? Alternatively, you can contact our Customer Care team to help facilitate the return. Enter the Hydro Flask tracking number below to track and trace your order. SSENSE has garnered critical acclaim as both an e-commerce engine and . 1-877-637-6002, In todays fast-paced world, the ability to track your packages is more important than ever. Ssense is a brand with its own attitude. The Convenient Way to Ship Packages. With such an attractive discount beckoning, why are you hesitating? If you do not wish to create an SSENSE account, you can always contact our. Rami Atallah, the chief executive of the e-commerce platform Ssense, at its Montreal store. Im really sorry about your experience. It felt antithetical to the job of making sure product is sold. You will be redirected to the To find out more and learn how to opt out, please visit our However, we may need a little more time to process your orders during peak periods. Conveniently place orders; all billing and shipping information is saved. You can see an Ssense photo anywhere on the web, and you know its Ssense without having seen the logo, Mr. Atallah said.