Employees will likely need guidance when it comes to what to tell customers, when and how they will be paid, and whether you will be able to offer any assistance as they search for new roles. She's so happy she can now go to an actual store. error. Retailer of apparel, accessories and home furnishing products intended to serve women. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. We have also sent a copy of the gift card to the purchasers email address *******************. shipping tax applied which is why the order total changed t0 $21.09. However when the customer clicked Apply & Order button online, she was agreeing to the terms of our return, exchange and cancellation policies. *******************************************************************************************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. 6/20/2014. This includes employee reductions and the removal of specific products from their shops. If a customer contacts us asking where their return is we ask them if they used the label included with the package. It showed that it was delivered to an address I lived at over 10 years ago! Soft Surroundings, a leading direct marketer and specialty retailer of branded apparel, accessories, beauty products and home furnishings, announced that it has sold a majority interest in its company to form a strategic partnership with Brentwood Associates, a leading consumer-focused private equity firm. A voicemail was left for the Founded in 1999 by the current executive team of Robin Sheldon, Tom Wilcher, and Grant Williams, St. Louis-based Soft Surroundings is a unique, multichannel lifestyle brand, offering proprietary apparel, beauty and home solutions to todays active woman who has tremendous demands on her time. Dissolution involves formally notifying the following (among others, as applicable): You will need to file formal Articles of Dissolution and pay required fees to the state business authorities. Moreover, those still working have been forced to take on more duties. Get the full list, Morningstar Institutional Equity Research. But not to worry, Soft Surroundings the brand is not going out of business. Since opening its first physical store in 2005, Soft Surroundings, a womens apparel and home dcor chain, has grown from a single storefront across from the St. Louis Galleria to approximately 60 locations across the country today. are sorry to hear the customer is not happy with her recent order An employee shared with me that business was great, but the shopping centers property management company was increasing the rent and a negotiation couldnt be met. If they did use our return label we are able to let the customer know the status of the return. The discounts are steep, anywhere from 70-90%. Marcella Linen Reversible Quilt $379.00 to $399.00. Understand that if you are not able to pay your creditors in full, they may file claims against you for payment. The data also showed that the business had been paying out more cash than it generated, resulting in a lower profit. It started in 1999 as a shopping catalog. Management was always flexible and caring, working with my needs. All customers must click on this in order to complete the order. BBB is here to help. Intelica CRE, a local commercial real estate firm, has expanded its ownership group with five new partners. Toilet Paper Shortage 2023 what are the causing of this? Its really provided us with a great road map on where we need to be and where we need to go.. I then called later in month, around the 23, and was told that the payment had been mailed and should arrive within the week. We have been in contact with this customer. As an illustration, Walmart has taken cost-cutting measures. incorrect size and we should refund her in full for her order because of the Womens Clothing, Shoes & Jewelry | Soft Surroundings THE NEW DEBUT SUMMER STATEMENTS shop new ARRIVALS use code: summerfun 30% OFF 200 use code: summerlove SAVE MORE ON EVERYTHING $ 20% OFF 150 $ COLLECTIONS WE LOVE GLOBAL ARTISTRY SUMMER GETAWAY THE DRESS SHOP COLOR CRUSH SUMMER'S FAVE FABRICS Air on the side of elegance in summer's As a result, the business has more than doubled the number of its retail locations. Soft Surroundings Store Locations | Soft Surroundings Find a Store Search by City, State or Zip Code ( Clear ): View All Stores Store Information (Click on a map marker to view store details) Upcoming Events in our Stores Please check back later for upcoming events! It should have been sent with the letter in May, and certainly , if mailed, with as many calls as I have been made , sent as promised each time. The catchphrase for soft surroundings is my time. If you have questions about closing down your business in light of COVID-19, you can access free legal advice and essential documents in the Coronavirus Legal Center. I called **************** and advised the man of my problem. system detected there was not a shipping charge and should not have any Soft Surroundings, a leading direct marketer and specialty retailer of branded apparel, accessories, beauty products and home furnishings,announced that it has sold a majority interest in its companyto form a strategic partnership withBrentwood Associates, a leading consumer-focused private equity firm. My wife has shopped at this store from the catalog for many years. He said he could not send me a replacement and also could not refund my $146.22. Her womens clothing and accessory store, Soft Surroundings, which was established in St. Louis and has now expanded nationwide, was founded on this concept. Is Metro Pcs going out of Business? Soft Surroundings is the tenth acquisition by Brentwood Associates latest fund, Brentwood Associates Private Equity IV, L.P. Soft Surroundings Soft Surroundings Reviews 110 Bad 1.7 VERIFIED COMPANY www.softsurroundings.com Visit this website Write a review 1.7 110 total 6% 6% 5% 1-star 73% Filter Sort: Most relevant TS Terri Shook 2 reviews US Updated 3 days ago They don't care, jury still out. and will be shipping the Tiki Town Dress Smally Missy on June 2 via FedEx 2nd Day Air. Grant Williams, a native of St. Louis, and Sheldon paired up to form Soft Surroundings. With sorrow, I have learned that the Soft Surroundings store in Orland Park at Orland Crossing will be closing their doors by end of this year. Patrizia Tilly Espadrille Slide $69.95. Regardless of where she shops, we want to make sure its easy for her, Boddy said, referring to his mostly-female customer base. Today, I request a full refund of the items I have returned. received payment.Can you help resolve this? We are processing the customers request for exchange So, can't track it back all the way. You will need to take this step in every state where your company is registered to conduct business. Of these three items only the Broderie Tunic was in stock and future ship dates were given for the Nice Try Sandals and the Serendipity Halter. The customer is welcome to return the item refund however she is responsible for the return shipping cost. She had extensive knowledge of the womens apparel and home industries. Our mobile solution is powered by behavioral theory, social mechanics, and gamification, offering a truly unprecedented way of impacting key business drivers while delivering insights that matter. In the St. Johns Town Center, the Soft Surroundings outlet is closed. When the customer clicks on the shopping bag to check out the default shipping address stored in the customers account will automatically populate however an alternate address can be selected from the customers address book or enter a new one prior to proceeding to the payment page. Because of this, they shop for the products that best suit their unique daily requirements. Since Missouri voters approved recreational cannabis sales, companies have added thousands of workers to grow, process, market and sell their . Every time I return merchandise to this vendor I have to PROVE that the merchandise was shipped even thought there return label was used. The IRS website provides resources for small business owners who are closing their doors for good, including forms used to report asset sales and transfers. Soft Surroundings, a women's apparel and home furnishings retailer, has plans for a large expansion in its number of stores this year. Amazing experience overall. Linen Balloon Drapery Panel $214.95 to $239.95 Top Rated. The Missouri-based businesss media representatives have not returned emails. The three Florida locations are in The Villages, Sarasota, and Estero. Copyright 2022. The good news is that in most states, dissolution forms can be filed electronically. FILE PHOTO: The Retreat Collection is displayed near the front entrance of Soft Surroundings on Tuesday, Jan. 26, 2016, in Richmond Heights. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. This is according to an analysis of its financial reports. See savings in cart! Unauthorized use and/or duplication of this material without express and written permission from this blogs author and/or owner is strictly prohibited. the customer was not satisfied with the explanation. Following the appropriate steps to dissolve your business is important, as doing so can limit your continued liability. Well before the holidays, the store launched around 2018 and hosted a clearance sale. Order was given to *****, April 4, 2020. ********** AND ********** Order No, *********. I have purchased 2 king bed skirts and 6 drapery panels in the raw silk. Seychelles Off the Grid Slide $99.00. Siesta Key Tunic $69.95 to $79.95 Top Rated +5 Buy 3 or more SAVE 30% off. Tom Wilcher, CEO of Soft Surroundings, expressed his enthusiasm for the new partnership and growth prospects for the Company, commenting, We are proud of what we have achieved to date and are excited to bring on a value-added partner in Brentwood that will help us continue to grow our business. Robin Sheldon, president and co-founder added, Brentwood has a clear understanding of the importance of brand in todays retail world and will be a strong influence in maintaining our unique position. Grant Williams, co-founder and majority shareholder of Soft Surroundings, added, Brentwoods expertise and successful record in the direct-to-consumer and retail sectors will prove to be a huge asset in expanding our brand.. Soft Surroundings insights Based on 118 survey responses What people like Ability to meet personal goals Areas for improvement Trust in colleagues Fair pay for job Sense of belonging Love my manager and coworkers Call center (Current Employee) - Missouri - June 17, 2022 Great manager and co workers. For more information about Brentwood, please visitwww.brentwood.com. a separate order needed to be placed for the item that was missed from the Green Streethas plans to build hundreds of apartments, retail shops and a hotel just south of Olive Boulevard and Interstate 270. 1-800-240-7076. 8201 Quaker Ave, Unit 116. Soft Surroundings Reviews by Job Title. Soft Surroundings is dedicated to making you look and feel your best. After the sale, Brentwood has aided the management group of Soft Surroundings in altering its retail store strategy. "Our ability to quickly and safely reopen was possible in large part to the partnership we have with Nudge," said Marc Galloway, VP of Store Operations, Soft Surroundings. It caused much sadness for the customers. Soft Surroundings consumers are served via an omnichannel marketing and operational infrastructure. 806-319-8929. visit store page. On May 22, 2020, I returned some items (in 2 separate shipments) to Softsurroundings using the return label they provided. Soft Surroundings at Preston Park Village. I waited and having received no payment, called again on the 16th 0f July and was again told that they would check with bookkeeping and call me back. Robin Sheldon inspires women to look out for themselves. Youre viewing 2 of 38 competitors. The website indicated that only e-cards were available, so I provided her email address. Hello. I have sent two email messages to customer service (dated May 18 and May 28) and have not received any response. The law is complex and changes often. The customer never contacted us regarding this order. Soft Surroundings has carved out a unique niche within the womens apparel market, targeting an underserved consumer and bringing her special products and a unique customer experience.. Soft Surroundings expanded its direct-to-consumer business under Brentwoods ownership. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I would like to get my money back, regardless of whose fault it is.. registered mailed would work, but not all these empty stalling promises to "check on it" . Inspired Life. These are all required to make her day as cozy and fashionable as possible. The company offers great discounts to employees and provides much training in store stockrooms and creative layouts. Their products are superb! Online the dress I asked for in the exchange is available. Los Angeles, CA 90025, Recruiting See more Soft Surroundings reviews by job title. It has developed into one of the most well-known retailers in the nation. As retailers across the country struggle to grow amid consumer shifts from brick-and-mortar shopping to e-commerce, Creve Coeur-based Soft Surroundings is adding 16 new stores this year. received. We'll guide you through the process. The companys product offering consists of soft, unique and easy-to-wear clothing, well-priced luxury bedding, home furnishings and state-of-the-art beauty and fragrance products. Thats provided us with a robust data base of information on where our customers are, where they live and where they shop, Senior Vice President of Retail Danny Boddy said. 58% of employees would recommend working at Soft Surroundings to a friend and 34% have a positive outlook for the business. Discontinued News All rights reserved. They were open tonight. customer at the phone number provided relaying this same information. Don't forget to also cancel business licenses, permits, and trade names/assumed business names. How do I tell my staff I'm closing the business? Myself, I payed $84 for 2 dresses and a sweatersaving myself $262.97 because of the store closing markdowns. This resulted in many employees losing their jobs. Whatever the reason for shuttering your company, you'll likely have some questions about how to proceed. I told him this was not fair or right and wanted to speak to someone above him. 3 complaints closed in the last 12 months. Subscribe with this special offer to keep reading, (renews at {{format_dollars}}{{start_price}}{{format_cents}}/month + tax). Founded in 1999 and headquartered in St. Louis, Missouri, Soft Surroundings is a leading multi-channel marketer and aspirational lifestyle brand offering unique solutions to todays active woman who has tremendous demands on her time and craves interludes of comfort, romance, and relaxation in her life. There was a problem saving your notification. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Her return was received on 06/01/22. Soft Surroundings's main industries are: Apparel & Accessories Retail, Retail An outfield in flux. About Soft Surroundings Founded in 1999 and headquartered in St. Louis, Missouri, Soft Surroundings is a leading aspirational lifestyle brand offering unique solutions to today's active. It has been 24 days and as of today I have not received a refund or a replacement of the merchandise. Retail Assistant Manager 13 reviews. If the customer did not use our label we ask them for the tracking information so we can better assist them. Shopping here was definitely a highlight of my day today. Report your business closure by contacting your state's Secretary of State or other business authority, as discussed more fully above. About Soft SurroundingsFounded in 1999 and headquartered in St. Louis, Missouri, Soft Surroundings is a leading aspirational lifestyle brand offering unique solutions to today's active woman who has tremendous demands on her time and craves interludes of comfort, romance and relaxation in her life. size. The 16 new stores opening in 2018 would tie last year for the most stores the company opened in a single year. Photo by Chris Lee, clee@post-dispatch.com, FILE PHOTO: Beauty specialist Lauren Niewoehner (left) applies makeup to Judith Pickens of Ballwin in the cosmetics section of Soft Surroundings on Tuesday, Jan. 26, 2016, in Richmond Heights. Her refund of $21.09 will post to her original form of payment in I explained the nature of my concern one more and left a request for them to call me. I was waiting on this particular order and decided to track it with the tracking order provided. In partnership with Brentwood, the team will remain focused on building the unique and compelling lifestyle brand through expanding both the direct (catalog and e-commerce) and retail channels. Recently, a consumer remarked that the store didnt seem to have as much product as anticipated. After being super-pressured at the first store I visited at the Alderwood Mall today, then overloaded with tons of unasked-for product information at the second store I visited, this store was a . You have permission to edit this article. Due to consumers increased ability to shop online from their homes, this decline is linked to the growth of internet purchases. *Free incorporation for new members only and excludes state fees. See savings in cart! BBB is here to help. It focuses on offering womens clothing and accessories that are trendy and comfy. Also, staff members announced that it was closing. If possible, give your employees some notice. All of our calls are recorded and we did listen to the customers call and at no time did she mention a second order nor was the country of origin mentioned by the customer or we would have addressed. Phone order transaction at Soft Surroundings Outlet on July 3. Personalize which data points you want to see and create visualizations instantly. This information was provided to the customer when selecting the items, at the order summary page before completing the order as well as her order confirmation email that was sent to her email address of ****************** on 05/01/2021 at 10:51am CST. An example of data being processed may be a unique identifier stored in a cookie. In some cases, it may make sense to file for business bankruptcy protection. Some Soft Surroundings stores have closed due to the businesss financial problems. Is Breeze Pro Discontinued What Happened with this in 2023. | Did Golden Flake sell out? Surroundings A/B Test Results and Next Steps Oct. 22 . finalized. Lubbock, TX 79423. "We've always put a priority on listening to our frontline associates and, during this unprecedented period, we've depended on store feedback at each stage of reopening, helping us stay agile without ever compromising on high standards of customer experience.". My place. It is also important to understand and comply with all applicable local, state, and federal employment and labor laws. This address was shown at the order summary before completing the order as well as on her order confirmation email that was sent to her (see attached). Business consultants recommend being as honest and straightforward with staff as possible, explaining the reason you need to close the company. This also included reworking the new shop prototype and enhancing site selection procedures. According to a 2018 building permit, Horizontal Retail Construction Inc. spent $527,556 to remodel the 4,500-square-foot store at 4790 River City Road.