Different members of your health care team may ask you the same questions several times, such as what is your name or do you have allergies. Sign In WebFor your convenience, you may contact ROMI by phone or email. Bring a list of all the medications youre currently taking, including over-the-counter medications such as aspirin, ibuprofen, vitamins, and herbal supplements. })(); Exceptional Care Experience. WebChoose from the selections below or on the left to contact a representative and get assistance with questions and requests related to your clients' Kaiser Permanente account. Visit kp.org/registernow to get started. If you have an active payment plan, you can either choose another saved payment method on file or add a new one. 2023 Kaiser Foundation Health Plan, Inc. We are unable to switch you to this area of care. hbbd```b``: "2)yDr~,'W@ XdjI#OL@[v00I? @r Woodland Hills, CA 91367. Disclaimer-The material contained on this site is for general information purposes only. Permanente Advantage, LLC You are a proxy for, or caregiver of, a Kaiser Permanente member and need to request records on his or her behalf. Contact the office in your area if: Track your requests for Medical Records, Family Medical Leave Act (FMLA) Medical Certification, and State Disability Insurance (SDI) certification requests, Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc.,1300 SW 27thSt., Renton, WA 98057. If you have questions, make a list and bring the list to your appointment. listeners: [], Learn more. Hawaii Permanente Medical Group (HPMG). 2023 Kaiser Foundation Health Plan, Inc. We are unable to switch you to this area of care. Patients will normally be allowed two (2) visitors at one time. How do I change my payment method or add a new one? Im looking for a specific Kaiser Permanente bill, but I dont see it online. Youll get a bill after most visits. As one of few infectious disease doctors in the San Fernando/San Gabriel Valley region, Dr. Elizabeth Hudson has worked tirelessly to support the Kaiser Permanente COVID-19 command center. WebHowever, the fax must be sent in accordance with Kaiser Permanente confidentiality guidelines. Admitting privileges of other providers may vary by plan and facility. Medicare Members: To request a hard copy of Kaiser Permanentes provider directory, please call our Member Services department at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. WebBy phone: Call the number listed on your billing statement or the Member Services phone number listed on the back of your ID card. Available: call now & skip the wait! Maria Guzmans passion for patients started when she witnessed hospital staff treat her close loved ones who were fighting cancer with such love and compassion. I received a notification that says I have a new bill charge. This column lists any adjustments and payments made based upon your plan benefits. To find: Kaiser Permanente medical office providers hours, search our facility directory. Visit my medical records to view and print your or your family members most commonly requested medical records and reports from Kaiser Permanente Southern California, including the following: You can specify the date range, which medical records, and the party receiving the copy of your medical records. 57 0 obj <>/Filter/FlateDecode/ID[<80329ED0D417FB4083AE60CB8B46B23C>]/Index[41 50]/Info 40 0 R/Length 94/Prev 547242/Root 42 0 R/Size 91/Type/XRef/W[1 3 1]>>stream If you are interested in using the mobility cart while at the medical center, please call 951-353-4545 prior to, or upon your arrival at the hospital. Most features are available only to members receiving care at Kaiser Permanente medical facilities. Please send your request, with a valid authorization, to the patients local Release of Information office. We want to speak to you in the language that youre most comfortable with when you call or visit us. What may surprise you is how your pet loves you back. Labor & Delivery Virtual Tour >. I received a notification that says my credit card is about to expire. General information Emergency Services: 24 hours a day, 7 days a week Urgent Care available Hospital Operator: 1-866-735-2922 TTY (for the hearing/speech impaired): 1-800-222-1222 (toll free) Depending on your circumstances, you may qualify for Kaiser Permanentes Medical Financial Assistance (MFA) Program, which helps eligible patients pay for medically necessary health care services received at Kaiser Permanente facilities. Visitation by children under the age of 14 will require special permission and screening for communicable diseases. Urgent care services are temporarily closed. How can I view a history of my bill payments? Please call the number that appears on your bill or contact, Information such as your coverage dates and the status of your membership can be found in the Member information section of your, For help with other questions or information, contact. Speak up when you have questions or concerns. Use of the Emergency Department for urgent care may not be paid by Kaiser Permanente. Telephone appointments are not appropriate for emergency conditions such as severe shortness of breath, severe abdominal pain, severe bleeding, or urgent conditions like sprains, falls, or cuts requiring stitches. Kaiser Permanente Riverside Medical Center now offers an electric mobility cart for those who need assistance getting around the medical center. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. See information about pharmacies at Riverside Medical Center and other locations in the region. Contact your plan administrator for details. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members. MFA application processing and notification may take up to 45 days from the date the application is mailed or faxed. Be patient with questions from your health care team. 41 0 obj <> endobj 0 Kaiser Permanente Riverside Medical Center adopts the following definition of family for purposes of hospital-wide visitation policy: Family means any person(s) who plays a significant role in an individuals life. San Diego, CA 92108 hbbd```b``y"/IA0i "zd}&3l0i&- mdM@mb!$p#`Y`z`BA$X,&Ox`vXv1&M&0}Q`_L7MxfU! For the past 2 years, Kaiser Permanente Southern California received the highest ratings in the region for both its commercial and Medicare plans from NCQA. Conditions applicable for telephone appointments include, but not limited to: allergies, colds, coughs, some follow-up visits, upper respiratory infections. Southern California contact details. You can edit this amount to pay more per month; however, you cannot change your monthly payments to be lower than the allowed minimum amount for your current amount due. In 2019, the Integrated Healthcare Association recognized 6 Southern California Permanente Medical Group areas with its Excellence in Healthcare award, which recognizes physician organizations that achieve top marks on quality and patient experience measures while managing costs. window.mc4wp.listeners.push( For Submission of Pre-Certification requests, you may submit the completed Pre-Certification form, along with clinical documentation for review by fax or email to the following: Fax: 1-866-338-0266 Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057, Please enter a valid zip code or select a region above, Bringing healing home with virtual cardiac rehabilitation, Early cancer detection saves a young mans life, he powerful connection between our pets and our health. WebKaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications. Measuring care quality in our hospitals(PDF). By mail: Send your payment in the return envelope that came with your bill or use the address listed on your statement. By phone: Call the number listed on your billing statement or the Member Services phone number listed on the back of your ID card. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057. external page. Kaiser Permanente medical office providers hours, search our facility directory Affiliated providers office hours or languages spoken by front office staff, call their office directly Providers in your plan or accepting new patients, call 303-338-4545 or 1-800-218-1059 (TTY 711 ), Monday through Friday, 6 a.m. to 7 p.m. To set up a payment plan for a medical bill with an eligible balance: Additionally, you can set up a monthly payment plan by contacting Kaiser Permanente Member Services at the phone number on your medical bill. Providers in your plan or accepting new patients, call 303-338-4545 or 1-800-218-1059 (TTY 711 ), Monday through Friday, 6 a.m. to 7 p.m. Sign In , Riverside To makes changes to your payment plan, including adding new hospital charges to your payment plan balance: Note:To add new professional charges to an existing payment plan, contactMember Services. Select theAdd payment methodradio button from the , Select another saved payment method on file or select the, After you update your payment plan, return to your Billing Summary screen and select, .Delete the old payment method by selecting, Delete your old payment method by selecting. WebHospital and Medical Office records released as part of this request may contain references related to mental health, addiction, and HIV medical conditions. Our goal for Southern California is simplehelp communities thrive with care and coverage, together. We assist your physician in providing medical certification for your short-term and long-term disability claims. WebContacting Kaiser Permanente - California. WebKaiser Permanente Riverside County puts you and your health at the center of all we do so our team can help you thrive. *National Provider Contracting and Strategyis responsible forproviders or vendors contracted with a National Agreement or any form of national contract with KP. Kaiser Permanente Southern Californias Medicare Plan has received a 5 out of 5 rating from the National Committee on Quality Assurance (NCQA) in its Medicare Health Insurance Plan Ratings for 5 consecutive years. Any services received or billed after your statement date will not appear on your statement or online. Can I pay more than my statement amount if I received other services and expect to owe additional amounts?