23 7 7 bronze . Select Submit. and our Privacy Policy. At that point, the conversation escalated quickly. 4. Cookie Notice Follow This Mommy is Real on WordPress.com. To change your shipping or return address, click on Change' next to your address. Not the type that breaks on the way and the item is already getting damaged on the way to the buyer. They never addressed her complaints about odor, stains or condition. and our Theres always a chance that we may miss something. New comments cannot be posted and votes cannot be cast. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. Maybe I'm a little embarrassed someone I know IRL would find out I'm selling my clothes? Photos are attached for viewing.. Your email address will not be published. I believe making extra money from reselling your stuff or saving money by spending wisely is ideal. It was washed and hung to dry prior to being listed, and there were no odors. I also don't use my last name, just an initial, for an extra layer of safety. If you are adding or editing an address, you may be prompted to complete our When taking pictures of your listings, take measurements also, then show pictures and mention them in your descriptions. I listed 8 photos in great lighting that showed the condition, every . So when a buyer reads the description, they can refer to the pictures, and understand exactly what youre talking about. I have reviewed the listing, and agree with their findings. Privacy Policy. Returns must be shipped back to the seller within five days in order to be eligible for a refund. Click on your profile picture to reveal the dropdown menu. If you're going to ship late, let the buyer know there'd be a delay, and they would understand. In my case, I bought two winter jackets, and both jackets right pockets were torn inside. In this case, I chose to direct my questioning to the buyer. When she's not blogging, you'll find her listening to music or enjoying a good book. I have never worn or washed this NWT dress, which was purchased in this condition. Once the case is closed, you can go back and continue selling on Poshmark. 5. Anyway, I had to send pictures of the flaws, and the case was resolved, and I got a full refund. Leave your Poshmark closet in the comments! c#; asp.net; vb.net; Share. Ive seen lots of listings on Poshmark and other marketplaces with just one line of description. But without any communication with your buyer, they might lose interest, and change their mind about the purchase. But if you never receive your product, or it's completely different from what the listing described, you can return the item, and hopefully receive a refund. (9405511109483873533427) and contacted USPS. On the web For more information, please see our The item does seem to [State issue with item]. It is not expensive and it is very useful so it keeps your address private. Thanks in advance everybody ! This past month, I had my first return in years. Then check the pictures of the listing, and your description to see if you missed anything. Select Edit to edit an address or select Add Address to enter a new address. Enter your email address to subscribe to this blog and receive notifications of new posts by email. What kind of fit is it? . Its important to handle all cases, no matter the reason with a calm, professional tone. Go to the Poshmark website, and log into your account. Follow me on TikTok:https://www.tiktok.com/@stylisterikawithakFollow me on Instagram:https://www.instagram.com/stylisterikawithak/Follow ROXDOLL on IG:https://www.instagram.com/roxdollcosmetics/Sign up for the ROXDOLL Cosmetics Loyalty Rewards Program, its free to join, and youll receive exclusive VIP offers while you earn points that can be redeemed for rewards!https://www.roxdollcosmetics.com/loyalty Hey everybody. Username etc. And this post will cover what you can do when it happens, and how to avoid it in the future. Bree is a lifestyle blogger, mom, and wife based in Virginia. Scan this QR code to download the app now. The platform has over 80 million users, with over 200M available listings. There you will find everything you need to complete your at-home DIYs, right alongside of me and my DIY videos:https://www.amazon.com/shop/erikawithakYou can browse my Poshmark closet for second-hand gems and sometimes items that are new with tags! She loves a good glazed donut and nerdy deep dives into the science of food and how it's made. The seller receives a notification of the case and can provide her response. Just this week, I sent a wool blend pea coat to a buyer who paid $44. View thismommyisreals profile on Facebook, View thismommyisreals profile on Twitter, View thismommyisreals profile on Instagram, View harmonyetgraces profile on Pinterest, View thismommyisreals profile on WordPress.org. Questions? Cookie Notice It was a bit of a frustrating experience. Before responding to the case, make sure to read the reason why the buyer wants a refund. Trending: Thredup Processing Fees What It Means & What To Do, 13 Reseller Supplies You Need To Sell Online For Beginners, Selling On Poshmark in 2021 | Tips For Making Sales, How To Start A Reselling Business With No Money, Buying On Poshmark: 11 Tips For Beginners. for full details. Select Account Info. Poshmark doesn't offer returns for fit issues or late deliveries. Reply. Click on your profile picture to reveal the dropdown menu. Once the buyer purchases an item, I follow up with a thank you, stating when their specific item is expected to ship. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sellers are given a chance to respond. Poshmark accepts all major credit and debit cards including: American Express Discover JCB MasterCard Visa You will need to enter your card number, expiration date, and CVV code to process your card payment. Tap the order for the item(s) you wish to return. The other three were issues that I felt that buyer brought up due to either buyers remorse or fit. One thing that I always do is confirm the sale. The poor customer service along with the 20% fee is really starting to push me away. I tried blocking them but the listings still show up. For some reason, she changed her mind before Poshmark even responded and kept the item. Because the dress was not in pristine condition, I included a close-up photo of it, a photo with the tag on the dress, and ensured that the description clearly stated this issue. Thoughts? Please visit jenn_sd and say hello! Add a title and description 4. Refer to my previous return post on my experience with this. She mentioned it was obviously worn and stained, never washed, and had a very strong, offensive odor. Once you have this out of the way, buyers wont have to ask you for measurements or return your product because of inaccurate measurements or fit. Press question mark to learn the rest of the keyboard shortcuts The buyer can make a case that you didnt show how new or worn the item is. Share tips and tricks, make new PFFs, and banter about. 2023 Budget & Mom Jeans Rosemary Theme by Restored 316, Poshmark Returns: What To Do When A Buyer Opens A Case, How To Avoid It, Thredup Processing Fees What It Means & What To Do. So I'm thinking of changing my name to something else, and finding a profile pic that isn't my face. But the past few months it seems "item not desicribed" return cases are getting out of hand. Archived post. A group for anything and everything related to Poshmark! step 1 Go to your account tab and then tap on 'My Address'. Thats not the sellers fault, the outfit just doesnt work for the buyer. The size is often on the sole or inner heel area. Having a case opened on Poshmark is essentially a buyer requesting to return an item. I understand this may sound and feel daunting rightfully so -but it can help you avoid Poshmark returns because now the buyer is aware of the condition or state of the item theyre buying. If it goes in your favor, great. They are CHEAP when it comes to your privacy. Select Problems/Order Inquiry. It was marked by the manufacturer as a M/L, which of course, is not an option in listings. As per returns, the policy states that you cant return any clothing based on your disliking of the fit. Despite the facts that Poshmark does not include dual size option, and that I included a photo of the actual tag, they stated that I didnt accurately represent the sizing. The seller then has a period, in which to inspect it. New comments cannot be posted and votes cannot be cast. Take photos of the item 3. But don't trust the post office to store return info in their tracking info. To change or add your address: In the app Go to your Account Tab (@username) Select My Addresses Beside your current address, select Change Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. Learning as Im going ! Select Done. Do I need to put a return address on packages that are shipped via flat priority mail ? I've been a faithful posher for over 5 years selling 1,060 items so far. Usps requires all priority mail to have a return address, it's mandatory so they can refuse it. Sorry for the newbie questions ! The situation escalated and she insisted that I was lying over and over again. Your return address is the address that will be printed on the top left corner of the shipping labels that we email you. Out of these three, one buyer won, and the other two cancelled their cases and kept the items. POSHMARK RETURN POLICY | STOP DOING THIS | POSHMARK TIPS 2021If you want to learn how to sell on Poshmark, you have come to the right place! Abigail Abesamis Demarest is a contributing writer for Insider based in New York. She had not opened the package and stated that it was an accidental buy and wanted a return. To initiate a return and refund, file a claim on the Poshmark website or the app. Lets talk about reasons why a case may open against you on Poshmark. Add images that clearly depict the reason for the return and include a description of the return. She then turned around and claimed the item was missing a button, including a photo of where she had clearly ripped off the button. I guess it's fine for now but ideally I don't really like having my actual address attached to an online account if multiple sales are involved. Select from a previously saved address or add a new one by selecting Add Address'. Add images that clearly depict the reason for the return and include a description of the return. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click the order for the item(s) you wish to return. Select Submit. You can use stock photos to show the fit of a product, so the buyer has an idea of the style. On sneakers, you'll sometimes find them under the tongue of the shoe. Interacting with my videos not only helps me out but also makes me smile! For more information, please see our In the end, Poshmark sided with the buyer. Follow asked Jan 14, 2010 at 10:23. Repeat the actual shoe size again in the listing's description. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | . The only thing I could do was maintain my position that I sold the sweater in the condition that was stated. Now I laid low and figured poshmark would obviously see this was a scam and the buyer damaged the item in hopes of getting a return. Tap "Problems/Order Inquiry," then "Order Not as Described.". Hide full review Helpful? When a case is opened against you on Poshmark, dont panic. Poshmark sellers have 5 business days to ship but it doesn't mean you have to wait till the last day to ship without communicating with the buyer. I suggest everyone who feels the same annoyance to write support to let them know how irritating it is that blocking doesn't completely remove someone from your search results. I've just started to get active on posh selling my old clothes. She stated she confused her shipments and she never intended to buy the item. Select "Order Not as Described" from the dropdown menu. Yes, the buyer may lay false claims but try to keep your cool. How can poshmark support/customer service side with a buyer who has absolutely no profile activity and clearly damaged the item, over a faithful seller. Select on your email address. Go to your Account Tab (@username). I then contacted Poshmark customer service, who asked for photos - which I provided. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. Youre on the platform to sell and make money, remember to take enough pictures, describe your items thoroughly, and youd hardly have cases open against you. No matter the reason, its always frustrating! If you feel that you didn't receive what you ordered, you have three days from the day you receive the item to report the problem to Poshmark. Also, encourage buyers to ask questions about your listings, and reply to them promptly. Upload images that showcase why you're returning the item. Poshmark is an online marketplace where users can sell secondhand clothing, home decor, and other items. What other tips do you have for return cases? Select Account Settings. These may work for some sellers and buyers, but it doesnt say enough about your listing. Address Poshmark, and not the buyer. Especially regarding your mailing address. Upon receipt of the dress, the buyer maintained that I had sold her a used dress because of the label discoloration. ETA: Thank you guys so much for the advice and great suggestions! Cookie Notice If not, learn your lessons and make sure it doesnt happen again. Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, and electronics. This means that you can't ask for a refund if the item doesn't fit, if it arrives late, or if you just don't want it anymore. I love reading and responding to your comments!Here are some additional ways you can show support for me and my efforts:You can show support for my small business by shopping ROXDOLL Cosmetics for the best in hair, scalp, and skin care. In fact, answering and addressing this type of behavior wont help the situation. Deny a return. Im going to look into getting a PO Box. Offering a large selection of over 1,500 items, with new items added daily. This piece was very well said. 10 pinkwoodgrain 4 yr. ago Thank you <3 2 If youre going to ship late, let the buyer know thered be a delay, and they would understand. The buyer became very agitated with my statement and then stated the sweater was filthy. How to maximize privacy as a seller? This subreddit is not affiliated with or endorsed by the United States Postal Service. My username includes my unique first name and my profile pic is me. Now you have pictures of your listing, the next step is to describe the product, and back them up with the pictures. Also, as a seller myself, I consider what the seller went through to make that sale, and ship it to me, only to get the gut-wrenching email that the buyer wants a refund. On the web. Shop Categories Women Men Kids Home Electronics Pets Handbags Shoes Jewelry & Accessories Makeup Dresses Popular Brands Nike Michael Kors Louis Vuitton lululemon athletica . No, an open case wont affect your Poshmark closet. However, the tags were intact and the dress was otherwise flawless. "Not matching the description" can include receiving the wrong item, a damaged item, a fake item when you ordered from an authentic source, and more. Create a free Poshmark account 2. Honestly though, I don't really want to be found. Username etc : r/poshmark. If you list an item with flaws, and fail to show pictures of it, or even mention it in the description, then a buyer has every right to open a case against you on Poshmark. The original listing included a photo of the discolored tag, and described it accordingly. Thank you. I do feel like people like to see a real face as a buyer-- at least I do. When I received the sweater, it was in the same condition that I shipped it in, without any staining or odors whatsoever. Here's how to use the online marketplace to buy and sell clothing and accessories, How to delete a Poshmark account from your computer or mobile device, How to delete a Depop account if you want to stop shopping on the app or start a new account, How to leave a review on Depop and give the seller feedback via the app, What is Depop? Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. New comments cannot be posted and votes cannot be cast. Username etc. If you wanted the package back because something happened or it wasn't deliverable a PO Box would be the best option. Honestly though, I don't really want to be found. Its difficult to know how Poshmark would have responded here, but its important to show that as a seller, I confirmed the shipment, and followed through on my part of the transaction. She stated that it was obvious that the dress had been worn, washed and the tag had been reattached. In the app. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Here is how I handled each of my Poshmark return cases: Poshmark has this one phrase they use whenever a case is closed in the buyers favor: Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. Privacy Policy. There was nothing else that I could have done to prove that this was a legitimate transaction in my view. They also won't refund an item that you just don't want anymore. They first stated that the sweater was worn more than I had stated, as it didnt fit right. Hello! Select Order Not as Described. In it, I included the screenshot of my purchase confirmation. Any buyer can open a case to return a recent purchase using the account tab on either the Poshmark app or web version. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.